Making a complaint by the passenger
In addition to the verbal complaint, a passenger may file a written claim. When submitting a written complaint, the airline should respond to the small as possible but no later than 30 days from receipt of the claim. Airline passengers may notice a delay in response and the date of receipt of a response when the airline is not ready to give a complete answer to the passenger.
45 days - a general term for consideration of written complaints from passengers.
A passenger injured has the right to file a claim to the carrier for damages by victims. If a passenger is killed - to recover damages the person has the right to appropriate all the general rules of civil law.
The written complaint passed along passenger with a claim concerning the improper transport of passengers. Complaint to the airline can claim the passenger or the person authorized by the passenger no later than 21 days from the date of arrival (maybe failed) passenger to the destination.
You damaged, lost or destroyed luggage, write a complaint.
If a passenger at the time of the baggage claim had no objection, it is said that the luggage was delivered to carrier in good condition under the contract of carriage. If the luggage has been damaged or destroyed, the passenger is entitled to luggage, shall file a complaint no later than 7 days from receipt of the luggage at the airport. When the airline passenger baggage is delayed, you must file a claim against the carrier in up to 21 days from the moment the baggage was placed at the disposal of the recipient. In case of loss of baggage, a claim to the airline can be transmitted immediately on arrival or within two (2) years from the date of arrival or after the interrupt travel.
Baggage can be considered lost if it was not found upon the expiry of 21 days from the time when he was supposed to arrive at your destination. In this case, the claim must be submitted in accordance with established deadlines. Claims are attached to the documents confirming the rights of passengers to claim compensation: ticket on a plane, paid receipt for the luggage, coupon baggage identification tag, the act of a fault in the carriage of baggage or otherwise. The interested party must prove the claim.